Return Policy for Colour Bands:
Thank you for choosing Colour Bands! We strive to provide you with high-quality products and excellent customer service. Please review our return policy below:
Returns: We regret to inform you that we do not accept returns for our products. However, we do offer replacements for products under certain circumstances.
Replacement Eligibility: If you receive a product from Colour Bands that is damaged, defective, or incorrect, you may be eligible for a replacement. Please note that replacements are only provided for valid cases.
Replacement Procedure: To request a replacement, please follow these steps: a. Within 24 hours of receiving the product, record an unboxing video that clearly demonstrates the issue with the product. b. Send an email to order@colourbands.com with the subject line: “Replacement Request – [Your Order Number].” c. Attach the unboxing video to your email and provide a brief description of the issue with the product. d. Our customer service team will review your request and respond to you as soon as possible.
Replacement Approval: Replacement requests will be reviewed on a case-by-case basis. Once your request is approved, we will arrange for the replacement of the damaged, defective, or incorrect product.
Conditions: Please ensure that you adhere to the following conditions for replacement eligibility:
- Replacement requests must be made within 24 hours of receiving the product.
- The unboxing video must clearly show the issue with the product.
- The product must be in its original packaging and unused.
Contact Us: If you have any questions or concerns regarding our return policy or the replacement process, please don’t hesitate to contact us at order@colourbands.com. Our customer service team is here to assist you.
Thank you for your understanding and cooperation.
Sincerely, Colour Bands Team